You will need to contact your Janome dealer to organize for your product key to be enabled. You may have received a message saying that the old dongle cannot be recognized. On some PCs, the product key is not enabled after the old Digitizer dongle has been attached. T o resolve this issueyou will need to contact your Janome dealer to organize an offline activation. Once this has been attempted three times, another error message appears stating that you have used all of the remaining activations. You may have received a message saying that the system is unable to connect to the activation server. On some PCs, users may experience difficulties when activating the software.
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